Effective Date: October 18, 2026

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Frosty Fox AC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, www.frostyfoxac.com (the “Site”), or interact with our services.

By using our Site or providing your personal information, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

Personal Information:

• Name

• Email address

• Phone number

• Mailing address

• Service-related information

• Payment details (if applicable)

Non-Personal Information:

• IP address

• Browser type

• Device information

• Pages visited

• Time and date of visit

• Referring website or link

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2. How We Use Your Information

We may use the information we collect for the following purposes:

• To respond to inquiries and provide customer service

• To schedule and deliver HVAC services

• To send appointment confirmations, reminders, and follow-ups

• To send promotional offers or service updates (you may opt out at any time)

• To improve our website, services, and customer experience

• To comply with legal obligations or enforce our terms

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3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Authorized employees and technicians to provide services

• Third-party service providers who help us operate our business (e.g., payment processors, marketing tools, or website hosting)

• Legal authorities, if required by law or necessary to protect our rights or the rights of others

 

SMS Privacy & Consent

​Frosty Fox AC collects customer mobile phone numbers and messaging preferences when customers voluntarily provide them through our website, scheduling forms, service agreements, telephone communications, or other consent processes.​

When appropriate consent has been obtained, Frosty Fox AC may use mobile phone numbers to send appointment confirmations, scheduling notifications, technician dispatch and arrival updates, service reminders, estimate communications, billing notifications, and customer service messages.

Promotional and marketing text messages, including maintenance plan offers, special promotions, and seasonal service reminders, are sent only to customers who have provided the required marketing consent.

Mobile information sharing: Frosty Fox AC does not sell, rent, or share customer mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

We may share information with trusted service providers, including our customer management and messaging technology providers, solely as necessary to operate our business and deliver authorized communications. These providers are not authorized to use customer SMS consent for their own marketing.

Customers may opt out of SMS communications at any time by replying STOP to a message. Customers may reply HELP for assistance or contact Frosty Fox AC at 480-806-2665.

Message frequency varies. Message and data rates may apply. Consent to receive marketing messages is not a condition of purchasing services.

We take reasonable measures to protect customer contact information and messaging consent records.

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and tailor marketing. You can manage your cookie preferences through your browser settings.

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5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, update, or correct your personal information

• Request deletion of your personal information

• Opt out of receiving promotional emails or text messages

• Withdraw consent where applicable

To make a request, please contact us at the information provided below.

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6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

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7. Third-Party Links

Our Site may include links to other websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

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8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from minors.

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9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The effective date will be revised accordingly. We encourage you to review this policy each time you visit our Site.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Frosty Fox AC
Email: info@frostyfoxac.com
Phone: 480-806-2665
Website: www.frostyfoxac.com